i couldnt reply anymore since the American wanker closed the ticket so the profile (what else can i do ? its not like i can sue them i dont have the money to do that even if they clearly are responsible for a 3fac-authentication system that can be bypassed ) KNOW what happened xxxNAMExxx, i was screwing pcs before you your momma, i just assumed 2fac + sms would prevent abuse, which was idiotic. Now if you come to your senses you can refund me the money like you would treat a 12year long recurring customer with respect outside America. Until then i wont be buying anything from Valve anymore. You jusrt explain what happened so im clearly in the right and you only put trades on hold for the item the guy sold from his account but not the money he siphoned out of mine bypassing the 3fac-auth via (very smart) loophole. Until i get the money back i guess dawn of defiance will be the last thing i ever bought from Valve, i cant stand for this treatment, and you just close the fucking ticket TOO ? thats ... very american ii suppose the ticket : ------------------------------------------------- Steam Support Home > My Recent Help Requests > HT-H8MF-TBMJ-HY6G Account: shnull Email: accounts@alleycat.be Ticket: HT-H8MF-TBMJ-HY6G Your help request: I'm having trouble with items Related to: Dota 2 Dota 2 Account: shnull View in Store View in my Library Jul 17, 2012 - Purchased as part of: Dota 2 - Hardware Survey - view receipt Message from you on Aug 18 @ 7:14pm | 1 day and 17 hours ago https://steamcommunity.com/profiles/76561198007675562/friends/pending i hope this still reaches. I got contacted by this guy to ask if i wanted to vote for his dota team I seem to have been outsmarted for the first time in a while. The site looked skeey so i used authenticator and sms . My client rebooted but i only now just see my wallet balance looked suspiciously low. Somehow they got in by transferring the authenticator to somewhere in seattle USA (is what the mail said when i saw it) no idea it was that easy :) In the time between me putting it back they bought an item for €xxx on the market and thats where my wallet balance went. I see its on cooldown until the 25th so i'm more or less hoping you can undo the trade and get my money back its mostly there for buying games, not for giving to american crackheads. The name was cyborgmatt but it seems to be gone from the list. All in all its quite a devious hack, including me confirming by sms after using the authenticator they still hijacked the account and sent my money elsewhere. Im sure you have access to my history overthere, if there's anything else you need to know please let me know. It wont kill me and its a hard lesson but €xxx isnt quite spare change either. Thanks in advance, J Message from you on Aug 18 @ 7:20pm | 1 day and 17 hours ago the item in question NAME +xxx,34€ 18 Aug18 Aug Lycosidae's Spiderling Dota 2 btw lol "im having trouble with items" is a bit of an understatement here but to be clear this is someone who made a fresh request not anyone i previously dealt with although i cant be sure they dont have two accounts at any rate you might wanna put a warning out. This is the first time in as long as i can remember something like that actually got through Ill be awaiting your response then thx again Message from you on Aug 18 @ 7:26pm | 1 day and 17 hours ago as all good things come in three, i probably wont check back until tomorrow as i contemplate just how -f king stupid i have been to assume theres a security system that works and there was no harm in going along b/c nothing could happen . I would just like to ask one extra question since it maybe already is possible. I used the authenticator and i entered the sms code but somehow they worked around and sent my money off before i noticed. I was wondering if there's a setting i can mark to only allow payment outward after i enter ANOTHER sms code ? if the pukker can get to my simcard and read my sms in the same time i probably give up on humanity forever heh triple thanks in advance then, i ll check back tomorrow Message from Steam Support on Aug 19 @ 2:56am | 1 day and 10 hours ago If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware. As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account. If you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware. Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Steam Support xxxNAMExxx Message from you on Aug 19 @ 1:42pm | 23 hours ago so are you saying someone stole €xxx from my account , and "the item is on cooldown" but you cant give me the money back but you're still holding it ? this is €xxx okay i would seriously like you to consider because that means i probably wont buy anything from steam again. You have logs, you can see what happened, if i slowly gather enough money to buy civ VII and a few indies or elderscrolls VI and then after 10 years suddenly decide im buying an item worth €xxx from a game i play once every two years you have all reasonable doubt that wasnt me. Why would i do that once after 11 or 12 years and then wait two hours to file a ticket to get it back. this is clearly an exceptional case where someone BYPASSED your two-factor authentication AND sms confirmation and emptied someones account. I would urge you to take responsibility and refund me the money they stole or i certainly cant morally justify buying anything from steam again. if need be take it higher up i cant stand for this thanks in advance j Message from Steam Support on Aug 19 @ 4:40pm | 20 hours ago It looks like a malicious user was able to transfer your account's Mobile Authenticator, using an SMS text message on August 18, 2024 prior to you writing in. Since its unlikely they had direct physical access to your mobile device, this means its likely the code was provided to them using the "voting website" you mentioned. Once they had this code they were able to transfer the Authenticator, then use it to purchase items from your account. Again, I’m sorry to hear that your account was used without your permission and I know it's frustrating to hear that we can't reverse Market activity. We will not be restoring your items. To learn how to avoid scams or hijackings, please see our Trade Scam article. To make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams. Since there's not much more that I can say or do to be of help with this particular issue, I am going to close this help request. If you have questions on an unrelated issue, please create a new help request and we will be happy to help you. Steam Support xxxNAMExxx This help request has been closed. ------------------------------------------------- ------------------------------------------------- Previous : ------------------------------------------------- Steam Support Home > My Recent Help Requests > HT-H8MF-TBMJ-HY6G Account: shnull Email: accounts@alleycat.be Ticket: HT-H8MF-TBMJ-HY6G Your help request: I'm having trouble with items Related to: Dota 2 Dota 2 Account: shnull View in Store View in my Library Jul 17, 2012 - Purchased as part of: Dota 2 - Hardware Survey - view receipt Message from you on Aug 18 @ 7:14pm | 19 hours ago https://steamcommunity.com/profiles/76561198007675562/friends/pending i hope this still reaches. I got contacted by this guy to ask if i wanted to vote for his dota team I seem to have been outsmarted for the first time in a while. The site looked skeey so i used authenticator and sms . My client rebooted but i only now just see my wallet balance looked suspiciously low. Somehow they got in by transferring the authenticator to somewhere in seattle USA (is what the mail said when i saw it) no idea it was that easy :) In the time between me putting it back they bought an item for €xxx on the market and thats where my wallet balance went. I see its on cooldown until the 25th so i'm more or less hoping you can undo the trade and get my money back its mostly there for buying games, not for giving to american crackheads. The name was cyborgmatt but it seems to be gone from the list. All in all its quite a devious hack, including me confirming by sms after using the authenticator they still hijacked the account and sent my money elsewhere. Im sure you have access to my history overthere, if there's anything else you need to know please let me know. It wont kill me and its a hard lesson but €xxxs isnt quite spare change either. Thanks in advance, J Message from you on Aug 18 @ 7:20pm | 19 hours ago the item in question NAME +xxx,xx€ 18 Aug18 Aug Lycosidae's Spiderling Dota 2 btw lol "im having trouble with items" is a bit of an understatement here but to be clear this is someone who made a fresh request not anyone i previously dealt with although i cant be sure they dont have two accounts at any rate you might wanna put a warning out. This is the first time in as long as i can remember something like that actually got through Ill be awaiting your response then thx again Message from you on Aug 18 @ 7:26pm | 19 hours ago as all good things come in three, i probably wont check back until tomorrow as i contemplate just how -f king stupid i have been to assume theres a security system that works and there was no harm in going along b/c nothing could happen . I would just like to ask one extra question since it maybe already is possible. I used the authenticator and i entered the sms code but somehow they worked around and sent my money off before i noticed. I was wondering if there's a setting i can mark to only allow payment outward after i enter ANOTHER sms code ? if the pukker can get to my simcard and read my sms in the same time i probably give up on humanity forever heh triple thanks in advance then, i ll check back tomorrow Message from Steam Support on Aug 19 @ 2:56am | 12 hours ago If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. Someone may have gained access to your Steam account through spoofing, phishing, or malware. As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account. If you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware. Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales. Steam Support xxxNAMExxx Message from you on Aug 19 @ 1:42pm | 1 hour and 14 minutes ago so are you saying someone stole €xxx from my account , and "the item is on cooldown" but you cant give me the money back but you're still holding it ? this is €xxx okay i would seriously like you to consider because that means i probably wont buy anything from steam again. You have logs, you can see what happened, if i slowly gather enough money to buy civ VII and a few indies or elderscrolls VI and then after 10 years suddenly decide im buying an item worth €xxx from a game i play once every two years you have all reasonable doubt that wasnt me. Why would i do that once after 11 or 12 years and then wait two hours to file a ticket to get it back. this is clearly an exceptional case where someone BYPASSED your two-factor authentication AND sms confirmation and emptied someones account. I would urge you to take responsibility and refund me the money they stole or i certainly cant morally justify buying anything from steam again. if need be take it higher up i cant stand for this thanks in advance j Update my help request Has this issue been resolved? Click here if you no longer need help